Customer Reviews & Testimonials
Below are a limited selection of the many Testimonials that we have recieved from our satisfied customers. If you are pleased with the upholstery, furnishings or service that you have received from Bristol Upholstery & Soft Furnishings Co. and would like to send us your own testimonial, for inclusion, then please click here
to go to our on-line General Enquiry page. More testimonials can be viewed on our facebook page.
"Hello all, especially the Ercol team! We would like to say a huge thank you for rejuvenating our 3 seater Sunningdale sofa. We are very pleased with the end result. Thank you for enabling it all to happen so smoothly and efficiently especially as we live 400 miles away!"
ll and Chris Turton,
"Thanks for a lovely job covering our chair cushions"
"We are extremely pleased with them and they look very good on the newly painted chairs (the reason for the delay). Next paint job is the table!
We would definitely return to you next time we need any leather re-upholstery."
"Absolutely delighted with the new cushions, beautifully made, perfect fit."
"The chair looks fantastic!
The quality of the finish on the re-upholstered cushions is much, much better than on the originals and it has had many admiring comments.
Please thank your skilled team who worked on this; it certainly wasn’t a standard reupholstery job and their workmanship and attention to detail has been second to none. And you completed the job when you said you would.
That level of craftsmanship and customer service is rare these days and it definitely sets you apart from other companies. Thank you all again..."
"Just to let you know that the seat pads and material have arrived.
Delighted with them, please pass on our thanks to everyone."
"Sorry this has taken so long for me to get round to but I just wanted to say a massive thank you to you and your team for the amazing job you have done with my sofa!
The alteration is perfect and I am so happy that you have managed to bring my grandparents old sofa back to life and look so good.
Everyone loves it and I'm really happy with it. Please pass on my thanks to the team, you were all so friendly and helpful and have done an awesome job, so thank you so much!
I will definitely recommend you if I hear of anyone wanted something reupholstered."
"We received our replacement cushions for our Ercol Rocking Chair Thursday as promised, just to let you know that they fit perfect and the colour is a Excellent match, also we would like to say thank you for the excelent service we received from yourselves."
Ann & Ray Leech,
"The pads look very good and I am very satisfied. Please thank all the staff who were involved with the order and the excellent service."
"Thank you for putting up with our indecisiveness in material and foam choices - such a vast range to choose from! - but the end results were worth it.
The cushions are fabulous and have given our old Ercol furniture a new lease of life."
"We are delighted with our new seat cushions! I have posted more on your web contact page ... - sofas look like new again!
"Our cushion, which is now the right size, arrived this morning to complete our refurbished arm chair, which looks lovely.
I wanted to say how impressed we have been by your friendly and efficient service - from the shop store, office and delivery personnel, all of whom have been extremely helpful, to the quality of the workmanship.
I would certainly recommend you to others."
"Thank you for reupholstering our third sofa and for doing such a great job and so quickly.
Although there was a little hitch with the sofa feet, by going above and beyond our expections this was very quickly and successfully dealt with.
Our thanks in particular to Dave who called in on a Friday evening in his own time to resolve the issue.
That is excellent customer service for which we are very grateful!
If only more companies had similar attitudes!!"
Kindest regards to you all,
David & Juliet Huddart,
"You did some reupholstering for me earlier on in the year
Firstly I must thank the staff at Bristol Upholstery for a great job on all the items that I had done and I am more than happy with the job several months on...
Please thank all the staff from the office, to the delivery/collection people and the upholsters for making the job so much easier especially when I do not have a car."
"Please convey our thanks to the persons involved with the stitching of the covers etc. on the items already delivered. The workmanship was of a really high standard."
"We love our new sofa & would like to thank your team for such a great job."
"A rather belated thank you for the excellent quality Conservatory
covers you prepared for our two chairs and two sofas.
The quality of the workmanship is excellent as is the material.
I don’t think we realised how difficult it would be to assemble the new covers onto the existing cushions, but with lots of ‘huffing and puffing’ we have managed it, although the two backs and one
seat you assembled for us are perfect – ours slightly less so!!!!!
We would also like to acknowledge, with sincere thanks, the kindness,
courtesy and patience with which we were always dealt with over the
Thank you so much. We love the new seating and it has transformed
our conservatory, with compliments already received.
We will certainly recommend your services."
Eric and Margaret Pearson,
"We are absolutely delighted with your work, and have recently received our Ercol furniture back. The colour is amazing. We had a Teal colour with patchwork details on it.
Please find attached images."
Mrs H Broughton,
"I’ve attached a couple of pictures of a couple of the chairs at the library desk; all of the other chairs have people sitting in them at the moment so I can’t get a photo of them, but it’s a good sign that they must be comfy!"
Bradford On Avon
"We are delighted with the footstool and asked when we collected it that our appreciation and thanks should be passed to the person who had worked on it...
The footstool is an antique and is over a hundred years old . The work you have done on it will ensure that it will be an heirloom for many more years.
Please find attached photos."
Charles & Jenny Coombes
"Thank you so much for our wonderful replacement Ercol cushions.
As you can see, they look really good and we are very pleased with your workmanship, and the efficient way you dealt with our order, please click here."
Sylvia and Michael White
"I am delighted with my new sofa cushions. I wanted to let you know how satisfied I am with them and with the prompt and efficient service you gave me. I would certainly recommend Cushion Refilling Company to anyone needing to refurbish their furniture."
"Thank you so much for the wonderful job you made of recovering our dining room chairs. We are thrilled with the outcome and pleased we were ‘brave’!
I’ve sent two images attached here.
""Today I received my ercol dining chairs replacement cushions, which I am delighted with.
I would like to thank you for all the help in this matter.
Chelsea, you are an asset to your company and dealt with my enquiry in a polite and helpful manner.
Once again thank you for all help."
"Please find attached some photos of my newly refurbished conservatory furniture.
I am very pleased with the final result and the overall high level of service."
"Bristol Upholstery did a great job and gave my battered old chairs a new lease of life.They were extremely helpful to me when choosing the fabric, and the work was done quickly and professionally.
The chairs are lovely...I love the rose velvet."
"Have had our rejuvenated cushions back now for about two weeks and they are bedding in well.
My wife and I are extremely pleased with the workmanship and your excellent service.
We would have no hesitation in recommending you to family and friends."
"Thanks for the cushions, very pleased with the result and service. Please find attached photos."
"You made upgrading my dining room furniture very cost effective and very simple - the multi coloured seat pads.
The service was great, as was the quality. You even delivered them locally when I couldn’t get in to collect due to a back injury.
I’d not hesitate in recommending you to others."
"I have found the company very helpful and easy to work with. I would recommend them wholeheartedly.
Please find attached images, thank you."
"Thank you for sending the invoice. We are really pleased with the work, thank you.
Attached is a picture as requested."
"As requested I attach a photo of my cushions on my settee.
I am very pleased with the refill. Thanks very much."
"Sending a picture of our re-vamped sofa as you requested.
Many thanks, it’s great!"
"Many thanks for a great service throughout.
Sofa looks great!"
"I love my new couch. It really does feel like a new one. It's super comfortable and I definitely don't have to plump my once feather cushions. And there is so much more support on my back.
Thank you so much.
After pictures sent on a different email
(Think you have a before picture)."
Many thanks again
"I recently ordered a cushion for my husbands rocking chair as a birthday gift.
He is over the moon!
Can I just say the service you provided from start to finish was extremely efficient, detailed and personal.
I felt well looked after and that the company really care about the final product they produce, no matter how small.
Here's our new cushion at home by the fire..."
"Here is a photo of our settee with its new refilled cushion."
"Our dining room cushions arrived last week and we wanted to say a very big thank you as they look wonderful and certainly feel more comfortable than the old set it replaced.
We were very pleased with the service we received from placing the order to the delivery man and would be pleased to recommend you to any one looking for this service.
Thank you again - much appreciated."
Chris and Sue Reynolds,
"Good Morning Chelsea and the team in Bristol,
We are really thrilled and delighted with the way the newly refilled seat and back cushions have made to our sofas and of course to the lounge.
We no longer sink in them and then struggle to extricate ourselves when we come to stand up!
Your service from our initial phone call to the final delivery has been remarkable. The whole experience has been extremely quick, efficient and very courteous. We were amazed at how quickly the whole task was carried out from start to finish.
Please thank everyone who has been involved in the refilling of these cushions, we are very very pleased.
I have now passed on the details to my sister living in the Lake District who feels she needs your services to sort out their lounge seating.
I will forward a further two images in separate e-mails."
Thank you again and Best Wishes,
John and Lesley Shearer,
"Hello everyone at the cushion re-filling company.
I love my new couch. It really does feel like a new one. It's super comfortable and I definitely don't have to plump my once feather cushions. And there is so much more support on my back.
Thank you so much.
Please find attached photos."
Many thanks again,
"Many thanks for a great service throughout.
Sofa looks great!"
"Sending a picture of our re vamped sofa as you requested.
Many thanks, it’s great!"
"Herewith three photos, just so you can see what the cushions look like on the Ercol chairs.
I’m very pleased with them, so please thank all involved."
"Picture of settee with new cushions.
I'm really pleased, it looks like a brand new one.
Excellent customer service from start to finish! Would highly recommend your Company."
"The cushions arrived yesterday afternoon and we are thrilled with them, thank you so much.
Your service has been excellent and the cushions and covers are lovely, very well made and a beautiful fabric.
My mother is so happy with them and has thanked me about fifty times so I am passing those thanks on to you."
Newcastle upon Tyne
"Not bad for a chair that is 44 years old!
Please find attached photos".
"Thank you very much for the Ercol cushions and for your patience when I was long in hospital and unable to have them, not to mention your patience beforehand when I took time deciding which fabric I wanted.
They are exactly what I had in mind and look beautiful.
It's given the Ercol a new lease of life.
The delivery man was so kind, brought them in and put them in and put them on the furniture for me, which I greatly appreciated.
Thank you so much for all your help."
"It's Claire...dark blue rocking chair covers...
I just wanted to let you know that the cushions arrived just after lunchtime. They are absolutely lovely and fit the chairs perfectly.
Very happy with them.
I've tried to take a picture, but unfortunately it's with electric light, they look a better colour, blue not black, under natural light.
Thank you so much for all of your help, the product and the whole service have been fantastic 😊"
"Thank you so much for my beautiful Ercol chair.
It is better than new, and just as important made so comfortable.
The cushions are more than 100 per cent improved.
Please find attached images of our chair.
I bought this chair in 1992."
"Thank you so much for my lovely Ercol seat pads which arrived safely.
They have been beautifully made and look great on the chairs.
Wish I had asked you ages ago!"
Please see attached photo.
With much appreciation,
"Thank you for the swift return of our much loved Ercol cushions re-covered to perfection.
Hope the attached photos will show other potential customers how good your workmanship is.
No, you are not the least expensive, however, it would be a shame to use less quality fabric or inexperienced workmanship on our furniture."
Burton on Trent
"This is not a request for information but feedback on your service.
We cannot praise you enough for the great service we received from your company in respect of the new cushions we wanted for our Ercol dining room chairs.
From the day we called into your showroom in Bristol, the staff were most helpful, they allowed us to browse and select as many samples of material from your vast selection, they explained how they would be made and that they would copy the cushion we took down with us.
Nothing was too much trouble.
A few days later when we had received the samples, we selected the material we liked, phoned your office and gave them the information they needed, paid a deposit, and was told they would be approx. 3 weeks.
In approx. 3 weeks a gentleman phoned and said our cushions were ready and when could they deliver them (and free delivery), this was arranged at a time that was suitable for us and duly turned up on that day.
Unfortunately, we did not get the names of the staff involved but all were most helpful.
Thanks again for your great service and we would certainly recommend you to our friends."
Ian & Vivien Robertson,
"Our rejuvenated conservatory furniture, we are delighted.
Please find attached image.
"Just a note to say many thanks for all your help with my recent orders for sofa cushions, and the special cushion for the piano stool.
I am delighted with the results and will send you some photos as separate e-mails, as you suggested.
The way my order was handled was also excellent, and I would have no hesitation in recommending your services to anyone else.
In fact, a neighbour called round a couple of days ago and was so impressed that she asked me for your contact details as well."
"Find attached image to show you how pleased I am with my cushions.
My sofa looks brand new."
Thank you and Kind regards,
"Just thought I'd send you a photo of our sofas in situ.
We are very pleased with the look of them and are getting used to the firmness!
Everyone who has visited has commented on how good they look and think they are new.
Thanks again to the 'Chuckle Brothers' and yourself for all your help and understanding."
"Please find attached an image of our nice new cushions in our nice new kitchen.
Thanks for all your help."
"As you can see from the attached images the cushions are prefect
I cannot recommend Bristol Upholstery highly enough. I recently had a Ercol rocking chair recovered by them.
Despite having no patterns as the chair was a rare model, they went out of their way to make new cushions that were prefect.
I am so happy with the final product.
Thank you so much."
"We are so happy with our ‘elegantly’ rejuvenated chairs and footstool. The fabric choice we made was a bit of a gamble but we are just so pleased with the result.
Our shameful chairs have been transformed into something we can be proud of, and so comfortable too.
Very happy for you to display the photos as you wish, although I don’t think the photos quite bring over the rich colours they still look pretty good.
Three photos for you to choose from as you wish. One by one as requested.
Thanks to all involved. We would happily recommend your excellent services to all."
"I’ve attached a picture of the sofa in the room for you, as requested.
"May I say that we are extremely happy with final results and the cushions complement our recently renovated Ercol dining suite. Please find attached images."
"Please find attached photos of the suite which has Been given a new lease of life thanks to you all and once again thank you for your excellent service."
I will definitely be recommending your company in the future."
"Thanks for sending the outdoor sofa covers which we recently picked up on our trip to the UK.
As requested, I have attached a few photos of the covers in situ.
We are very pleased with the end product and quality of the work.
"As requested here are some photos of our furniture in situ.
Many thanks for all your hard work - they look amazing.
As you can see the vertical stripes work just as well and we can now mix and match."
David & Ann Jennings,
"We just wanted to put into writing our grateful thanks for the wonderful upholstery make-over you and your team have just completed on our Elddis Autoquest Motor Home.
We are absolutely delighted with the finished effect and the excellent craftsmanship.It has made a huge difference to the overall effect of our Motor Home and it looks like new!
From the first moment we had contact with Bristol Upholstery to the "big reveal" of the finished effect, all the team have been fantastic. We were greeted warmly and with courtesy by everyone.
Nothing was too much trouble and every process was thorough and unhurried.
Zoe was such a great help...she steered us through the process of choosing from the hundreds of fabrics, effortlessly.
Leaving us to wander and ponder but readily available to advise.
She took fabrics outside to the van and showed us the different effects in daylight.
Her experienced views and advice were really appreciated.
We will certainly be very happy to recommend your team to anyone wanted upholstery services...it is second to none!
Thank you so much to everyone on the team for such a fantastic transformation!"
With very best wishes,
Steph & Stan Newton
"Cushions all arrived, fit perfectly and look great.
Find attached a few photos from original Ercol to newly revamped.
Hope you like it!"
Thanks for getting us through this little project!
"Please see attached before and after photographs of our Ercol easy chair.
We would like to say how very pleased we are with our new cushions and would like to express our complements to all at Bristol Upholstery, not only for the standard of workmanship but for all aspects of our customer experience.
From our first visit to chose the material right through to delivery of the finished job.
Your customer service was exemplary.
Everyone in the team was polite, patient and knowledgeable.
We would not hesitate to call on your services again and will certainly recommend Bristol Upholstery to others.
N.B. The 'before' photograph does not show how poor the condition of the cushions were."
"Just a word of thanks for the work your craftspeople have put into the recovering of our Ercol suite.
Please find attached photos.
Good job guys!"
Paul and Sue,
"Thank you for the cushions, I am very pleased with them.
Attached is a photo as requested."
"Please find attached some pictures of our beautiful cushions.
We are very pleased with them! You really don't realise how tired the old ones are until you see new ones on the chairs.
They fit very well, thanks to all.
"I just wanted to let you know that we are so pleased with the eight cushions that you have done for us.
The workmanship is fantastic and the two settees look like new again.
I would also like to say how impressed with your customer service-it was A* and we will be using your company again in the very near future for our other cushions.
It's so refreshing to come across a company who is so good -I couldn't find fault.
Please find attached photos - these sofas were destined for the tip and being replaced-now they look and feel brand new."
Thank you so much,
"Many thanks for cushion refill, cushions received today and feels great."
Mr and Mrs Honey,
"As requested please find below pictures of the cushions we ordered for our garden.
This picture is of the smaller cushion used for a specific piece of furniture that I have been unable to source from various garden outlets.
We are thrilled with the results, it just finishes off the space.
A big thank you to Chelsea for her help in finalising the order and noticing that our measurement was incorrect for this item (inches not centimetres!).
Our order was dealt with quickly and efficiently and product is exactly what we wanted."
June and David Mcdermott,
"I received delivery this morning of my re-stuffed cushions and they look fantastic.
They have brought an old but good sofa back to life."
"Thank you to all the team for the wonderful job done on re-filling my sofa cushions.
I'm delighted with the results.
I've been impressed by the speed, responsiveness and efficiency at every stage of the ordering process and the craftsmanship and quality of the finished product is excellent!
They look good and are fantastically comfortable.
Well done to everyone involved.
The cushions for a second sofa, together with another chair are on their way to you now as this initial trial proved so successful.
Attached are before and after pictures.
The 'before' shows the flattening and creasing to the seat cushions after I just sat down and stood up again. The 'after' picture shows how the seat cushions stayed looking immaculate after I bounced up and down several times like a woman possessed! Perfect!
Thanks again from a very satisfied customer
Here's hoping and trusting my second order is just as successful."
With very best wishes,
"At long last we have received the cushions....and we are absolutely delighted with them.
I have attached a photo to show you the end result!!!"
Keith and Marie-Louise Woodward,
"We are really pleased; it's like a brand new suite again.
Please find attached images of completed work."
"Just a note to let you know how thrilled I am with the cushions and the excellent service from your company.
I will attach a
photo of the sofa.
The re-filled cushions have given the sofa and chair a new lease of life."
"I'm sorry it's taken a while to email to say thanks for our cushions.
We are all sitting comfortably now and loving our sofas again.
I can't believe we slouched for so long and now they're back to their former glory it's lovely.
I will attach a photo"
Mrs R Tufft,
"I hope you are very well and enjoying the signs of summer.
Peter is over the moon with the covers for his poolside furniture. I am attaching photos
. I am sure you will agree that they really do look fantastic.
Thank you once again for all your hard work in this matter.
The result is wonderful."
"Thank you so much for the lovely cushions for our Ercol sofa and chair.
Pictures as requested!!
We are very pleased with them!!"
"Thanks for doing such a fantastic - and incredibly fast - job on our sofa cushions.
This was the second time we’ve come to you to breathe new life into our sofas and both times you have worked miracles!
We couldn’t be happier with the end result.
Please find attached photos."
"Just wanted to say a huge thank you once again for the speed with which you had our cushions made, and also the fab quality.
They were a huge hit on our garden ‘City Living’ at the Chelsea flower show.
People also repeatedly remarked how comfortable they were.
Thank you once again and look forward to working with you again.
Please find attached photos"
"Many thanks for the superb job your company has done on my worn out sofa cushions.
We received the newly filled seat cushions today and have to say we are delighted with the result.
Although the sofas have yet to be professionally cleaned the cushions have completely transformed the look and feel of the suite.
I would like to add how impressed we are with the high level of professionalism and friendliness of the staff, the quality of service and advice is first class.
It has been a pleasure dealing with you. I will have no hesitation in recommending you to others.
Please find attached photos"
"Thank you for a very professional job, I think you will agree with me they look very smart."
Keith & Maureen Bacon-Riding,
"We received our re-filled cushions days before the deadline we set you. Thank you. They look and feel wonderful.
We wont hesitate to recommend you to friends and family."
Ann and Ralph Bellamy,
"Many thanks again for the chair pads. Wonderful work. Thought you might like a
photo of them in place.
"Thank you very much for the great job you did on re-stuffing our sofa cushions.
The result is fantastic. I would highly recommend you to all my friends and family.
I hope these photos are useful."
"My refilled cushions have arrived this morning. They are brilliant; thank you so much.
I am very impressed with the way you have made the whole process of sending them to you so easy---very efficient indeed.
And my sofa is so much more comfortable! Lovely!"
"Thank you for the excellent service we received in the replacement/refurbishment of our seat cushions.
The much firmer foam you fitted has given our high quality, 20yr old, Wade suite a new lease of life. We had been advised that the existing foam was as firm as was available and a local upholstery company told us the type of product we wanted just was not available.
We were recommended to you by a local soft furnishing teacher who has used your services over the years on the basis of, if Bristol can't do it or supply it then it doesn't exist.
A very positive phone conversation with Debbie resulted in our entrusting the job to Bristol Upholstery. The collection and subsequent delivery was very prompt and efficient.
This work is not cheap, and I have no idea how much other companies charge for similar work, but what I can say is that the cost was well worth it. The excellent service provided by Debbie and Dave as the point of contact complimented the very high standard of work from the upholsterers.
We would recommend your company without hesitation and will look no further should we need such work again in the future."
"I would like to say that we are very pleased with the chairs returned to us on Monday 23rd January 2017.
A really good quality job and we are very impressed with the whole service your company provides.
Everything has been efficient and responsive with excellent customer service. A rare thing these days.
Thank you and your colleagues for such an excellent quality service."
University of the West of England
"Many thanks for your great service , more than happy with the way they look ..."
Thanks again and best regards,
"Many thanks for the fast turnaround of our sofa cushions. They are lovely and comfortable and we're really happy with them.
Your customer service is also excellent."
Best wishes and Merry Christmas,
"Just wanted to write to say a huge thank you for all your hard work on our Ercol cushions.
I cannot fault:
Your helpful staff on the telephone and over the internet/email
Your efficiency in dealing with any questions
The promptness of the collections and deliveries
The strength of the sellotape provided!
The brilliant packaging on delivery
Finishing in time for Christmas!
I can provide a better one post Christmas with all three chairs if it would help!
We are both really pleased with the result and wish we had done this a long time ago!
The seats are now really comfortable."
THANK YOU TO ALL YOUR STAFF IN AND OUT OF THE WORKSHOP
YOU ARE STARS....
HAPPY CHRISTMAS and have a good break!"
Wendy and Colin Graves,
"Upholstery delivered yesterday. Very pleased with what you have done.
Excellent fit on a complex set of cushions. Only trouble is that it makes my other chairs look a bit shabby, so will contact after Christmas to arrange for new covers for my 2 seater Ercol settee."
Thanks again for prompt service,
"Thank you very much for the Ercol cushions, and for your patience when I was so long in hospital and unable to have them, not to mention your patience beforehand when I took time deciding which fabric I wanted.
They are exactly what I had in mind, and look beautiful.
It's given the Ercol a new lease of life.
The delivery man was so kind, brought them in and put them on the furniture for me, which I greatly appreciated.
Thank you so much for all your help."
"We received our cushion today and we are delighted with it. It fits absolutely perfectly."
Thanks for all your help with delivery the cushions to us.
"I recently picked up 4 covered seats for our dining room chairs and they look great thank you.
I came in to collect them with my 2 young children and my daughter left a little pink figure in your shop.
Much to our delight someone posted it back to us and I just wanted to say thank you so much for being so thoughtful.
It meant a lot to her."
All the very best,
"Just to say we just opened the cushions as we have been abroad.
They look terrific, well made and fit perfectly."
Thank you again,
My cushions have arrived and I am absolutely delighted with them! The sofa looks and feels like new, in fact it is far more comfortable than it ever was.
We live a long way from your Showroom and I was a little nervous about proceeding via phone and email.
However, I have to say that I have consistently impressed by the helpfulness and friendliness of every single member of your team that I have spoken to, and the whole process was expertly managed.
I have no hesitation in recommending you - so pleased I went ahead!"
"Just to say I received my seat cushions back today.
thrilled with them. Thank you. Also thank you to David for keeping me advised
throughout the time they were with you.
Fantastic customer service and workmanship.
will not hesitate to recommend you."
"Thank you very much for returning my cushions and for doing such an excellent job.
I found your service to be high quality and good value for money.
Staff were courteous,patient and willing to talk me through the different options.
Having had the cushions refilled by yourselves and the sofa and armchairs professionally cleaned by a local firm I've now got a 15 year old suite that is practically as good as new for a fraction of the cost of buying a replacement.
I'd encourage anyone thinking about going down this road to take the plunge! I've attached a couple of photos of the end result."
"Many thanks for a very efficient job.
The new seat cushions for my sofa are perfect and make such an improvement to the overall look of it.
Good advice & service from start to finish."
Stow on the Wold
"I write to express my thanks for the cushions you made for my Ercol dining chairs.
They are a perfect fit and I am delighted with them.
Pass my thanks on to everyone, including those I spoke to on the phone who were so helpful when I was choosing material."
"As you may know I came in to get my cushion inners replaced; and unfortunately the time promised wasn't met.
I was initially very angry (because of the inconvenience and implications of further delays due to my schedule) until I had a conversation with Julie.
Julie called me on her day off, got some temporary cushions delivered so we could relax on the weekend, had the new cushions delivered 2 days later at the ridiculous time we requested, and even made the gesture of a discount.
I was bowled over by the customer service, and it goes to show that it's not the things that go wrong but the manner in which they're dealt with that separate the cheap online companies from quality businesses like this that pride themselves on service.
I just wanted to say thank you very much, and I shall return for my next project, and I'll be quick to recommend you to anyone."
"We picked up the parcel today of the studs etc for the Ercol chairs. Bought about 1970, the first good furniture we had, they have been refinished and reglued ready for the next half century. Cushion project to wait until after Christmas.
Thank you for the excellent service."
"My children used to make my old sofa look terrible. It was beyond plumping. It was not comfortable. We are so happy with our new scatter cushions and sofa cushions. Our sofa is transformed. What’s more it’s always comfortable and does not require plumping.
It took a couple of days to get used to the new filling - but now it is so comfortable."
Many thanks for your great service,
"We are very grateful for your excellent and efficient service, your helpful suggestions during the process of the order and the delivery spot on time. We will certainly be recommending you - and have done so already."
With many thanks and our best wishes,
Richard and Helen Baggott
"I would just like to say a big thank you to all the staff at your company for the great service and the amazing final result of returning my sofa to an almost new condition. I have begun to recommend you to friends and family."
"Further to our recent visit to your showroom and the order placed with you, you will be pleased to know the 4m of Canterbury material was delivered yesterday.
I must say we are both very impressed with the way you handled our order, and the professional attitude displayed, making our material selection a pleasant and simple process, plus taking the time to impart a tip on joining piping together, most informative.
I am sorry to say such an attitude is often missing in many customer service situations today, but you made the drive from South Wales well worth the effort."
Very Best Wishes,
"Letting you know they [3 Ercol Saville armchairs] arrived home safely today and we are very pleased with them.
Please let your team know we are very grateful for all their hard work."
P. and M. Dickinson
"We recently had some replacement foam sofa cushions from you via your collection service.
The new cushions are great, but I particularly wanted to say thank you for the excellent service from start to finish, especially from David, the gentleman that I spoke to on the phone.
He was very helpful and dealt patiently with my lack of knowledge.
In a world so quick to complain, I feel it is important to say thank you for good service and I would be more than happy to recommend you."
"I would like to say thank you for all the service you gave.
There was a slight problem with one item which you came to my house to look at.
You sorted the seat out and returned in two days it to my home.
I was pleased that I was not even asked to bring it back to the shop.
I would be happy to recommend you to other people for the service, and very polite and pleasant way that we were treated."
Thank you all,
"We are thrilled and delighted with the new pew cushions.
They look really fabulous and change the whole look of the church for the better. We could not be more pleased."
Thank you so much,
St John’s Church, Wicken, Northamptonshire
"I wanted to write to congratulate you and your company on the excellent service I have received in the re upholstery of my settees and footstool.
I am absolutely delighted with the results – and visitors comment on how my furniture looks brand new – all over again!!
From first visiting your show room, to getting samples sent out, to actually placing the order, getting the settees collected, redelivered, was all effortless for me!
You were very knowledgeable in the ordering procedure, David the driver was charming, you included 2 free scatter cushions, and the end result was amazing!!
You even kindly sent out my cushion which I had left in your showroom.
The curtains you also made for me are wonderful, and our new room is simply stunning!
I have recommended you to all my friends, and hope you benefit from extra business in the future. I have enclosed a photo – but it doesn't really do it justice."
"I have recently had 6 replacement cushions/covers made for Ercol dining chairs and they are excellent - even including the fixing straps. Price and delivery were much better than I had anticipated - I can highly recommend this company"
"The four Ercol dining chair seat pads arrived this afternoon. We are very pleased with the quality. The originals lasted 26 years. Don’t think these will have to last that long, but they look as if they could. Thank you for the excellent and speedy service."
"I just wanted to write to say 'Thank you so much' for the hard work your company put into covering our sofa. We are really pleased with the final result. The service from start to finish was great. The delivery men were also really helpful. We would not hesitate to recommend your service to our friends and family."
Thank you again so much,
Regards R. Pyle and T. Garland
"Many thanks for your prompt response and assistance.
Please would you pass on my sincere gratitude to the saleslady who i spoke with last week when assisting me in sorting out this made to measure mattress as well as the rest of the team. She was most pleasant, knowledgeable, helpful and professional!
I have been through several mattresses this year to find the one that is perfect for my specific requirements (super firm) etc: and to fit a hand made bed..all other companies that I have spoken and ordered with this year have always provided mattresses that were not what was described by the relevant representatives and I have been thoroughly disappointed and frustrated to say the least! (Is there any mattress company out there who can actually provide what they say they are going to, have been my thoughts)
I have to say I am over the moon and frankly, ecstatic, with the quality of the product and level of service I have received!!!! I have received EXACTLY what was described, promised stated by your factory....
I will most definitely be recommending you to all family and friends and I will most certainly be using you high level of services again in the future!
Many, many thanks!
"Just wanted to say a big thank you for your excellent service.
I now have 22 huge cushions in my garage waiting for my workshop ladies to make gorgeous floor cushions!
I have attached a photo of 2 cushions made yesterday, one lady had never sewn before!
I will definitely use your company again!"
From a very happy customer,
I just wanted to say thank you to you all for the fantastic service I received. You don't seem to have a reviews section as otherwise I would have written there. Julie was patient and knowledgeable, helping me find the right size and type of foam for my baby changing unit. I'm absolutely delighted with the product and service as well as the speedy delivery even over Easter - and would definitely recommend it. Thanks Julie
and the team.
Each time I sit on my armchair with its wedge cushion I'm reminded that I haven't yet told you how pleased I am with it. My computer is in my office upstairs so by the time I come up I've already forgotten. I know its late in the day but this is just to say it 'does the trick' perfectly.
Thanks to all involved in its manufacture.
"The cushions fit perfectly. We love them! Thank you"
"I hope this email finds you well, we recently made a re-order of a mattress from you and I can't express how pleased we are with the order.
The mattress is for a critically disabled gentleman who suffers from MS and spends all of his time in bed, we have had serious struggles with finding an appropriate mattress that he can use comfortably, as MS causes hypersensitivity and ordinary disability mattresses are not appropriate (we have tried them all). But this mattress is perfect and was delivered incredibly quickly."
"Thank you so much for sending me the softer mattress for my holiday on our boat.
The whole experience with you and the company as a whole has been fantastic.
Your customer service is fabulous.