We hope all our customers, old and new, are safe and well.
We are working under the following new arrangements:
• Our Reception will regrettably NOT be open to visitors; however we still have a ‘Drop Off and Collection Point’ at the front of our premises.
• Our incoming phone lines are open 10.00am to 1.00pm and 1.30pm to 3.00pm, Monday to Thursday only.
We wish you and yours all the best and hope you can stay safe. We have been in business for 33 successful years and we look forward to serving you for another 33 years!
The Bristol Upholstery & Soft Furnishings Team
Customer Reviews & Testimonials
Below are a limited selection of the many Testimonials that we have been delighted to have received from our satisfied customers. If you are pleased with the upholstery, furnishings or service that you have received from Bristol Upholstery & Soft Furnishings Co. and would like to send us your own testimonial, for inclusion, then please click here to go to our on-line General Enquiry page. More testimonials can be viewed on our facebook page.
We are absolutely delighted with them. Many thanks to all concerned."
Elizabeth and Edward Hosken
My original sofa came from DFS and the cushions were not the same as the ones I tried out at the shop. I was very disappointed as they wouldn’t change the cushions. They were soft and cheap and had to be replaced as the sofa was very expensive.
I then came across these guys and I cannot praise them enough. The cushions are exactly what I wanted and it changed the way the whole settee looks from what it looked liked before.
Absolutely amazing service they have a courier to collect and drop off all included in the price. I’m so happy that I found this company online you will not be disappointed."
My cushions have just arrived and I am delighted with them."
From my initial phone call to receiving the cushions back yesterday, the customer service has been excellent.
Everyone I have spoken to has been friendly and helpful, including the courier drivers.
Dates for the work and collection and delivery dates were met and the finished result is excellent, I am extremely pleased. Many thanks to all at Bristol Upholstery."
I had ordered 4 new cushions for my Ercol dining chairs. The standard of service provided throughout was exceptional nothing was to much trouble, the attention to detail was first class as was the quality of workmanship. Thank you to Dave and everyone involved. Had I lived closer to Bristol if and when my Ercol lounge suite required to be reupholstered I would have had no hesitation in contacting you.
J A Cottrell
Thank you and I will definitely recommend you to anyone with Ercol chairs that need attention."
The service you provided was very professional and I will have no hesitation in recommending you.
Please pass my thanks on to all your staff."
"I would like to say thank you so much for the excellent job on the cushions for my couch. The speedy turnaround was much appreciated.
I will definitely recommend you and as soon as I can persuade my husband that his armchair is in need of new cushions I’ll be in touch!
I'm really happy with the work you've done and the very quick turnaround time (cushions were picked up last Monday and I got them back on Saturday) The members of staff I spoke to were friendly and it's been a pleasure dealing with your company."
Newcastle upon Tyne
Thanks to David who I dealt with mostly for his detailed and courteous approach. I've decided to get another seat done and a friend was considering doing the same with her sofa and was waiting until she saw the results on mine.
Obviously I've told her you've done a grand job."
The cushions arrived yesterday and the sofa now looks and feels as good as new. From start to finish your service has been exemplary.
All members of staff are a credit to the business and I will be more than happy to recommend you to family and friends."
Having had new covers and cushions made for my Evergreen sofa I am so pleased I had the chairs cushions replaced.
Thank you to everyone concerned, who have always very helpful and pleasant on the telephone.
Once again many thanks and I will have no hesitation recommending your company."
The sofa cushions that you refilled and delivered to me today are *exactly* as I asked and hoped for.
You did great - not just with the finished product, or with the speed with which the work was done, but with the service provided by all the enthusiastic and helpful staff I’ve been in contact with. Please pass on my thanks to them."
I was sent a huge number of samples following a conversation with Sue, who was extremely helpful and pleasant.
I was particularly impressed that a courier came to collect one of my old cushions to ensure the correct sizing and fit.
Also, whenever I have rung, the phone has been answered quickly...as have emails. Everyone I have dealt with has been very efficient and friendly.
I would not hesitate to recommend your company..."
Many thanks for your help and that of everyone on the team."
I am delighted with them and wish to say thankyou to you and all the 'team' for the wonderful work."
Many thanks, take care and keep safe."
We received them last week and are absolutely thrilled. They are just how we wanted them and being different colours make our north facing and rather dark dining room bright and fun!
Being still in lockdown, we can't show them off until Christmas when the kids and grandchildren will descend on us - can't wait!
Thank you all again and we will definitely recommend you to everyone that asks."
Phil & Julie Dargavel
I am ecstatic with the quality wow! Fitted and they look stunning...I shall most certainly recommend Bristol Upholstery without any hesitation whatsoever, worth every penny.
Now for a cup of tea, sit down, relax in my beautiful re-upholstered Ercol armchairs."
Unfortunately, you've done such a good job that we now need to have the small two-seater sofa done now as no-one wants to sit on that one now (yet it was always the good one before!).
I will send you a photo (but it's not the poshest sofa in the world so you probably won't want to use it on your website). I have already recommended you to a friend of mine...Wishing you and the team well and hope you stay healthy."
Syd and Jennifer Bugg,
Colin & Teresa Brown,
Barry & Beverley English,
Mr and Mrs Humphries,
He and his new wife are thrilled and say the sofa is now really comfy. Thanks again."
All the best,
You have done a marvellous job.
It has been a delight dealing with you from point of contact to end result. I will certainly recommend you to others.
Thanks again, from one very satisfied customer"
From the first enquiry through to the return of the filled cushions, it was an easy procedure. Packaging (even a roll of tape included), courier, and your staff gave me confidence that the job would be done quickly to a high standard and to my specification.
Sarah was very knowledgable and helpful.
From collection to return, my six seat and back cushions were only away for two weeks including a Bank Holiday.
I don’t have a ‘before’ pic but can assure you the cushions were sadly creased and saggy. My sofas are now tidy and firm, like new again for a fraction of the price of new furniture.
I would certainly recommend your company and use again myself."
Andy and Jenny Roberts,
Please thank all your staff for the excellent service they have provided."
You were ALL very professional through the experience, your service was second to none. The workpersonship was of a very high standard as you would expect for an Ercol piece of furniture.
I would have no hesitation to recommend your top quality work to any one.
Thanks again for your top quality service."
I’ve had many compliments about how great they look and have recommended you to several people.
Thank you again for your hard work (it can’t have been an easy one)!"
Here is a picture of one of the chairs with the cushions in situ."
We are very pleased with the finished product."
On our original visit to your showroom Caroline was extremely helpful and provided us with ideas that we had never even thought of.
We made our decisions concerning which cloth and colour to have, based on her expertise and guidance.
It was crystal clear that Caroline was very experienced in her profession and very empathetic towards our needs.
Needless to say the finished chairs are perfect.
Please pass on our thanks to all your team and in particular Caroline."
Mrs J Reeves,
You were hugely helpful and informative when we called in last week and we have been really delighted with the result. So, not cheap but money well spent.
An excellent service from beginning to end."
Our very grateful thanks,
Mr and Mrs Nevitt,
Needless to say we are delighted in what you have achieved. This has not gone unnoticed by our friends and relatives."
Again, many thanks,
Bruce and Sue Grant,
Nice friendly staff which is why we come to you for all our foam requirements."
Jenny Le Blique,
My cushions were delivered this morning. They are so incredibly comfortable. My thanks to all involved in such a friendly and professional service."
I can’t remember them being like this even when the sofas were first purchased.
I would just like to say thank you – please also pass on my thanks to the person responsible for actually refilling the cushions. The service I received from start to finish was excellent.
You really do stand out from the crowd. It is so nice to actually be able to speak to a real person who knows who you are!"
They are absolutely perfect in every way. I can't thank you enough for all your help and advice and the expert workmanship.
I am thrilled beyond belief."
Very Best Wishes,
Andrea and Dave Bryant,
I had bought the chairs on Ebay, so they had no cushions and we didn’t have a template for making any.
I found Bristol upholstery through an Internet search with Google, and it seemed the answer to my problem. There was a huge range of fabric and you had supplied swatches, so we had some idea of what we wanted.
Bristol Upholstery’s specialist knowledge and expertese with Ercol chairs was reassuring.
We needed 6 cushions, so we brought a chair to you in January. Your advisor made a template of the chair seat and we chose the fabric.
We are delighted with the result. The cushions are a good fit, perfect colour and very comfortable. I love the fact that they securely staple with popper fasteners under the chair seats, and can be unzipped for washing. I hope these photos are useful for your purposes.
Thank you once again for your service, knowledge and quality workmanship."
Mrs Terry Lawrence,
Thank you for enabling it all to happen so smoothly and efficiently especially as we live 400 miles away!"
Gill and Chris Turton,
Hope you all have a happy Christmas and new year."
Liz & Ian Dickson
These are so much more supportive and comfortable to sit on and much easier to look after - no more heavy lifting and constant plumping.
Excellent friendly and efficient service all round!
We picked the right company.
It is much appreciated!!"
Please pass on our thanks to the guys who did the moving; they knew what they were doing!"
They collected, upholstered and delivered my sofa back to me in a week.
I made several visits as was undecided about my frabic choice, and each time a member of staff spent as much time as I needed with me.
My sofa was old and bought from a charity shop. After having new foam and fabric applied it looks top spec now.
I would highly recommend this company if you have any furniture you want to revamp."
ll and Chris Turton,
We would definitely return to you next time we need any leather re-upholstery."
The quality of the finish on the re-upholstered cushions is much, much better than on the originals and it has had many admiring comments.
Please thank your skilled team who worked on this; it certainly wasn’t a standard reupholstery job and their workmanship and attention to detail has been second to none. And you completed the job when you said you would.
That level of craftsmanship and customer service is rare these days and it definitely sets you apart from other companies. Thank you all again..."
The alteration is perfect and I am so happy that you have managed to bring my grandparents old sofa back to life and look so good.
Everyone loves it and I'm really happy with it. Please pass on my thanks to the team, you were all so friendly and helpful and have done an awesome job, so thank you so much!
I will definitely recommend you if I hear of anyone wanted something reupholstered."
Ann & Ray Leech,
The cushions are fabulous and have given our old Ercol furniture a new lease of life."
I wanted to say how impressed we have been by your friendly and efficient service - from the shop store, office and delivery personnel, all of whom have been extremely helpful, to the quality of the workmanship.
I would certainly recommend you to others."
Although there was a little hitch with the sofa feet, by going above and beyond our expections this was very quickly and successfully dealt with.
Our thanks in particular to Dave who called in on a Friday evening in his own time to resolve the issue.
That is excellent customer service for which we are very grateful!
If only more companies had similar attitudes!!"
Kindest regards to you all,
David & Juliet Huddart,
Firstly I must thank the staff at Bristol Upholstery for a great job on all the items that I had done and I am more than happy with the job several months on...
Please thank all the staff from the office, to the delivery/collection people and the upholsters for making the job so much easier especially when I do not have a car."
The quality of the workmanship is excellent as is the material.
I don’t think we realised how difficult it would be to assemble the new covers onto the existing cushions, but with lots of ‘huffing and puffing’ we have managed it, although the two backs and one seat you assembled for us are perfect – ours slightly less so!!!!!
We would also like to acknowledge, with sincere thanks, the kindness, courtesy and patience with which we were always dealt with over the phone.
Thank you so much. We love the new seating and it has transformed our conservatory, with compliments already received.
We will certainly recommend your services."
Eric and Margaret Pearson,
Please find attached images."
Mrs H Broughton,
Bradford On Avon
The footstool is an antique and is over a hundred years old . The work you have done on it will ensure that it will be an heirloom for many more years.
Please find attached photos."
Charles & Jenny Coombes
As you can see, they look really good and we are very pleased with your workmanship, and the efficient way you dealt with our order, please click here."
Sylvia and Michael White
I’ve sent two images attached here.
I would like to thank you for all the help in this matter.
Chelsea, you are an asset to your company and dealt with my enquiry in a polite and helpful manner.
Once again thank you for all help."
I am very pleased with the final result and the overall high level of service."
My wife and I are extremely pleased with the workmanship and your excellent service.
We would have no hesitation in recommending you to family and friends."
The service was great, as was the quality. You even delivered them locally when I couldn’t get in to collect due to a back injury.
I’d not hesitate in recommending you to others."
Please find attached images, thank you."
Attached is a picture as requested."
I am very pleased with the refill. Thanks very much."
Many thanks, it’s great!"
Sofa looks great!"
Thank you so much.
After pictures sent on a different email (Think you have a before picture)."
Many thanks again
He is over the moon!
Can I just say the service you provided from start to finish was extremely efficient, detailed and personal.
I felt well looked after and that the company really care about the final product they produce, no matter how small.
Here's our new cushion at home by the fire..."
We were very pleased with the service we received from placing the order to the delivery man and would be pleased to recommend you to any one looking for this service.
Thank you again - much appreciated."
Chris and Sue Reynolds,
We are really thrilled and delighted with the way the newly refilled seat and back cushions have made to our sofas and of course to the lounge.
We no longer sink in them and then struggle to extricate ourselves when we come to stand up!
Your service from our initial phone call to the final delivery has been remarkable. The whole experience has been extremely quick, efficient and very courteous. We were amazed at how quickly the whole task was carried out from start to finish.
Please thank everyone who has been involved in the refilling of these cushions, we are very very pleased.
I have now passed on the details to my sister living in the Lake District who feels she needs your services to sort out their lounge seating.
I will forward a further two images in separate e-mails."
Thank you again and Best Wishes,
John and Lesley Shearer,
I love my new couch. It really does feel like a new one. It's super comfortable and I definitely don't have to plump my once feather cushions. And there is so much more support on my back.
Thank you so much. Please find attached photos."
Many thanks again,
Sofa looks great!"
Many thanks, it’s great!"
I'm really pleased, it looks like a brand new one.
Excellent customer service from start to finish! Would highly recommend your Company."
Your service has been excellent and the cushions and covers are lovely, very well made and a beautiful fabric.
My mother is so happy with them and has thanked me about fifty times so I am passing those thanks on to you."
Newcastle upon Tyne
Please find attached photos".
They are exactly what I had in mind and look beautiful.
It's given the Ercol a new lease of life.
The delivery man was so kind, brought them in and put them in and put them on the furniture for me, which I greatly appreciated.
Thank you so much for all your help."
I just wanted to let you know that the cushions arrived just after lunchtime. They are absolutely lovely and fit the chairs perfectly.
Very happy with them.
I've tried to take a picture, but unfortunately it's with electric light, they look a better colour, blue not black, under natural light.
Thank you so much for all of your help, the product and the whole service have been fantastic 😊"
It is better than new, and just as important made so comfortable.
The cushions are more than 100 per cent improved.
Please find attached images of our chair.
I bought this chair in 1992."
They have been beautifully made and look great on the chairs.
Wish I had asked you ages ago!"
Please see attached photo.
With much appreciation,
Hope the attached photos will show other potential customers how good your workmanship is.
No, you are not the least expensive, however, it would be a shame to use less quality fabric or inexperienced workmanship on our furniture."
Burton on Trent
We cannot praise you enough for the great service we received from your company in respect of the new cushions we wanted for our Ercol dining room chairs.
From the day we called into your showroom in Bristol, the staff were most helpful, they allowed us to browse and select as many samples of material from your vast selection, they explained how they would be made and that they would copy the cushion we took down with us.
Nothing was too much trouble.
A few days later when we had received the samples, we selected the material we liked, phoned your office and gave them the information they needed, paid a deposit, and was told they would be approx. 3 weeks.
In approx. 3 weeks a gentleman phoned and said our cushions were ready and when could they deliver them (and free delivery), this was arranged at a time that was suitable for us and duly turned up on that day.
Unfortunately, we did not get the names of the staff involved but all were most helpful.
Thanks again for your great service and we would certainly recommend you to our friends."
Ian & Vivien Robertson,
Please find attached image.
I am delighted with the results and will send you some photos as separate e-mails, as you suggested.
The way my order was handled was also excellent, and I would have no hesitation in recommending your services to anyone else.
In fact, a neighbour called round a couple of days ago and was so impressed that she asked me for your contact details as well."
My sofa looks brand new."
Thank you and Kind regards,
We are very pleased with the look of them and are getting used to the firmness!
Everyone who has visited has commented on how good they look and think they are new.
Thanks again to the 'Chuckle Brothers' and yourself for all your help and understanding."
Thanks for all your help."
I cannot recommend Bristol Upholstery highly enough. I recently had a Ercol rocking chair recovered by them.
Despite having no patterns as the chair was a rare model, they went out of their way to make new cushions that were prefect.
I am so happy with the final product.
Thank you so much."
Our shameful chairs have been transformed into something we can be proud of, and so comfortable too.
Very happy for you to display the photos as you wish, although I don’t think the photos quite bring over the rich colours they still look pretty good.
Three photos for you to choose from as you wish. One by one as requested.
Thanks to all involved. We would happily recommend your excellent services to all."
I will definitely be recommending your company in the future."
As requested, I have attached a few photos of the covers in situ.
We are very pleased with the end product and quality of the work.
Many thanks for all your hard work - they look amazing.
As you can see the vertical stripes work just as well and we can now mix and match."
David & Ann Jennings,
We are absolutely delighted with the finished effect and the excellent craftsmanship.It has made a huge difference to the overall effect of our Motor Home and it looks like new!
From the first moment we had contact with Bristol Upholstery to the "big reveal" of the finished effect, all the team have been fantastic. We were greeted warmly and with courtesy by everyone.
Nothing was too much trouble and every process was thorough and unhurried.
Zoe was such a great help...she steered us through the process of choosing from the hundreds of fabrics, effortlessly.
Leaving us to wander and ponder but readily available to advise.
She took fabrics outside to the van and showed us the different effects in daylight.
Her experienced views and advice were really appreciated.
We will certainly be very happy to recommend your team to anyone wanted upholstery services...it is second to none!
Thank you so much to everyone on the team for such a fantastic transformation!" With very best wishes,
Steph & Stan Newton
Find attached a few photos from original Ercol to newly revamped.
Hope you like it!"
Thanks for getting us through this little project!
We would like to say how very pleased we are with our new cushions and would like to express our complements to all at Bristol Upholstery, not only for the standard of workmanship but for all aspects of our customer experience.
From our first visit to chose the material right through to delivery of the finished job.
Your customer service was exemplary.
Everyone in the team was polite, patient and knowledgeable.
We would not hesitate to call on your services again and will certainly recommend Bristol Upholstery to others.
N.B. The 'before' photograph does not show how poor the condition of the cushions were."
Please find attached photos.
Good job guys!"
Paul and Sue,
Attached is a photo as requested."
We are very pleased with them! You really don't realise how tired the old ones are until you see new ones on the chairs.
They fit very well, thanks to all.
The workmanship is fantastic and the two settees look like new again.
I would also like to say how impressed with your customer service-it was A* and we will be using your company again in the very near future for our other cushions.
It's so refreshing to come across a company who is so good -I couldn't find fault. Please find attached photos - these sofas were destined for the tip and being replaced-now they look and feel brand new."
Thank you so much,
Mr and Mrs Honey,
This picture is of the smaller cushion used for a specific piece of furniture that I have been unable to source from various garden outlets.
We are thrilled with the results, it just finishes off the space.
A big thank you to Chelsea for her help in finalising the order and noticing that our measurement was incorrect for this item (inches not centimetres!).
Our order was dealt with quickly and efficiently and product is exactly what we wanted."
June and David Mcdermott,
They have brought an old but good sofa back to life."
I'm delighted with the results.
I've been impressed by the speed, responsiveness and efficiency at every stage of the ordering process and the craftsmanship and quality of the finished product is excellent!
They look good and are fantastically comfortable.
Well done to everyone involved.
The cushions for a second sofa, together with another chair are on their way to you now as this initial trial proved so successful.
Attached are before and after pictures.
The 'before' shows the flattening and creasing to the seat cushions after I just sat down and stood up again. The 'after' picture shows how the seat cushions stayed looking immaculate after I bounced up and down several times like a woman possessed! Perfect!
Thanks again from a very satisfied customer
Here's hoping and trusting my second order is just as successful."
With very best wishes,
I have attached a photo to show you the end result!!!"
Keith and Marie-Louise Woodward,
Please find attached images of completed work."
The re-filled cushions have given the sofa and chair a new lease of life."
We are all sitting comfortably now and loving our sofas again.
I can't believe we slouched for so long and now they're back to their former glory it's lovely.
I will attach a photo"
Mrs R Tufft,
Peter is over the moon with the covers for his poolside furniture. I am attaching photos . I am sure you will agree that they really do look fantastic.
Thank you once again for all your hard work in this matter.
The result is wonderful."
Pictures as requested!!
We are very pleased with them!!"
This was the second time we’ve come to you to breathe new life into our sofas and both times you have worked miracles!
We couldn’t be happier with the end result.
Please find attached photos."
They were a huge hit on our garden ‘City Living’ at the Chelsea flower show.
People also repeatedly remarked how comfortable they were.
Thank you once again and look forward to working with you again. Please find attached photos"
We received the newly filled seat cushions today and have to say we are delighted with the result.
Although the sofas have yet to be professionally cleaned the cushions have completely transformed the look and feel of the suite.
I would like to add how impressed we are with the high level of professionalism and friendliness of the staff, the quality of service and advice is first class.
It has been a pleasure dealing with you. I will have no hesitation in recommending you to others. Please find attached photos"
Keith & Maureen Bacon-Riding,
We wont hesitate to recommend you to friends and family."
Ann and Ralph Bellamy,
The result is fantastic. I would highly recommend you to all my friends and family.
I hope these photos are useful."
I am very impressed with the way you have made the whole process of sending them to you so easy---very efficient indeed.
And my sofa is so much more comfortable! Lovely!"
The much firmer foam you fitted has given our high quality, 20yr old, Wade suite a new lease of life. We had been advised that the existing foam was as firm as was available and a local upholstery company told us the type of product we wanted just was not available.
We were recommended to you by a local soft furnishing teacher who has used your services over the years on the basis of, if Bristol can't do it or supply it then it doesn't exist.
A very positive phone conversation with Debbie resulted in our entrusting the job to Bristol Upholstery. The collection and subsequent delivery was very prompt and efficient.
This work is not cheap, and I have no idea how much other companies charge for similar work, but what I can say is that the cost was well worth it. The excellent service provided by Debbie and Dave as the point of contact complimented the very high standard of work from the upholsterers.
We would recommend your company without hesitation and will look no further should we need such work again in the future."
A really good quality job and we are very impressed with the whole service your company provides.
Everything has been efficient and responsive with excellent customer service. A rare thing these days.
Thank you and your colleagues for such an excellent quality service."
University of the West of England
Thanks again and best regards,
Your customer service is also excellent."
Best wishes and Merry Christmas,
I cannot fault:
Your helpful staff on the telephone and over the internet/email
Your efficiency in dealing with any questions
The promptness of the collections and deliveries
The strength of the sellotape provided!
The brilliant packaging on delivery Finishing in time for Christmas!
Photo enclosed. I can provide a better one post Christmas with all three chairs if it would help!
We are both really pleased with the result and wish we had done this a long time ago!
The seats are now really comfortable."
THANK YOU TO ALL YOUR STAFF IN AND OUT OF THE WORKSHOP YOU ARE STARS....
HAPPY CHRISTMAS and have a good break!"
Wendy and Colin Graves,
Excellent fit on a complex set of cushions. Only trouble is that it makes my other chairs look a bit shabby, so will contact after Christmas to arrange for new covers for my 2 seater Ercol settee."
Thanks again for prompt service,
They are exactly what I had in mind, and look beautiful.
It's given the Ercol a new lease of life.
The delivery man was so kind, brought them in and put them on the furniture for me, which I greatly appreciated.
Thank you so much for all your help."
Thanks for all your help with delivery the cushions to us.
I came in to collect them with my 2 young children and my daughter left a little pink figure in your shop.
Much to our delight someone posted it back to us and I just wanted to say thank you so much for being so thoughtful.
It meant a lot to her."
All the very best,
They look terrific, well made and fit perfectly."
Thank you again,
My cushions have arrived and I am absolutely delighted with them! The sofa looks and feels like new, in fact it is far more comfortable than it ever was.
We live a long way from your Showroom and I was a little nervous about proceeding via phone and email.
However, I have to say that I have consistently impressed by the helpfulness and friendliness of every single member of your team that I have spoken to, and the whole process was expertly managed.
I have no hesitation in recommending you - so pleased I went ahead!"
Absolutely thrilled with them. Thank you. Also thank you to David for keeping me advised throughout the time they were with you.
Fantastic customer service and workmanship.
I will not hesitate to recommend you."
I found your service to be high quality and good value for money.
Staff were courteous,patient and willing to talk me through the different options.
Having had the cushions refilled by yourselves and the sofa and armchairs professionally cleaned by a local firm I've now got a 15 year old suite that is practically as good as new for a fraction of the cost of buying a replacement.
I'd encourage anyone thinking about going down this road to take the plunge! I've attached a couple of photos of the end result."
The new seat cushions for my sofa are perfect and make such an improvement to the overall look of it.
Good advice & service from start to finish."
Stow on the Wold
They are a perfect fit and I am delighted with them.
Pass my thanks on to everyone, including those I spoke to on the phone who were so helpful when I was choosing material."
I was initially very angry (because of the inconvenience and implications of further delays due to my schedule) until I had a conversation with Julie.
Julie called me on her day off, got some temporary cushions delivered so we could relax on the weekend, had the new cushions delivered 2 days later at the ridiculous time we requested, and even made the gesture of a discount.
I was bowled over by the customer service, and it goes to show that it's not the things that go wrong but the manner in which they're dealt with that separate the cheap online companies from quality businesses like this that pride themselves on service.
I just wanted to say thank you very much, and I shall return for my next project, and I'll be quick to recommend you to anyone."
Many thanks for your great service,
With many thanks and our best wishes,
Richard and Helen Baggott
I must say we are both very impressed with the way you handled our order, and the professional attitude displayed, making our material selection a pleasant and simple process, plus taking the time to impart a tip on joining piping together, most informative.
I am sorry to say such an attitude is often missing in many customer service situations today, but you made the drive from South Wales well worth the effort."
Very Best Wishes,
Please let your team know we are very grateful for all their hard work."
P. and M. Dickinson
The new cushions are great, but I particularly wanted to say thank you for the excellent service from start to finish, especially from David, the gentleman that I spoke to on the phone.
He was very helpful and dealt patiently with my lack of knowledge.
In a world so quick to complain, I feel it is important to say thank you for good service and I would be more than happy to recommend you."
There was a slight problem with one item which you came to my house to look at.
You sorted the seat out and returned in two days it to my home.
I was pleased that I was not even asked to bring it back to the shop.
I would be happy to recommend you to other people for the service, and very polite and pleasant way that we were treated."
Thank you all,
Thank you so much,
St John’s Church, Wicken, Northamptonshire
I am absolutely delighted with the results – and visitors comment on how my furniture looks brand new – all over again!!
From first visiting your show room, to getting samples sent out, to actually placing the order, getting the settees collected, redelivered, was all effortless for me!
You were very knowledgeable in the ordering procedure, David the driver was charming, you included 2 free scatter cushions, and the end result was amazing!!
You even kindly sent out my cushion which I had left in your showroom.
The curtains you also made for me are wonderful, and our new room is simply stunning!
I have recommended you to all my friends, and hope you benefit from extra business in the future. I have enclosed a photo – but it doesn't really do it justice."
Thank you again so much,
Regards R. Pyle and T. Garland
Please would you pass on my sincere gratitude to the saleslady who i spoke with last week when assisting me in sorting out this made to measure mattress as well as the rest of the team. She was most pleasant, knowledgeable, helpful and professional!
I have been through several mattresses this year to find the one that is perfect for my specific requirements (super firm) etc: and to fit a hand made bed..all other companies that I have spoken and ordered with this year have always provided mattresses that were not what was described by the relevant representatives and I have been thoroughly disappointed and frustrated to say the least! (Is there any mattress company out there who can actually provide what they say they are going to, have been my thoughts)
I have to say I am over the moon and frankly, ecstatic, with the quality of the product and level of service I have received!!!! I have received EXACTLY what was described, promised stated by your factory....
I will most definitely be recommending you to all family and friends and I will most certainly be using you high level of services again in the future!
Many, many thanks!
I now have 22 huge cushions in my garage waiting for my workshop ladies to make gorgeous floor cushions!
I have attached a photo of 2 cushions made yesterday, one lady had never sewn before!
I will definitely use your company again!"
From a very happy customer,
M.St Leger Twickenham
The mattress is for a critically disabled gentleman who suffers from MS and spends all of his time in bed, we have had serious struggles with finding an appropriate mattress that he can use comfortably, as MS causes hypersensitivity and ordinary disability mattresses are not appropriate (we have tried them all). But this mattress is perfect and was delivered incredibly quickly."
The whole experience with you and the company as a whole has been fantastic.
Your customer service is fabulous.